Real-time, on-line, call verification system
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United States of America Patent
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Feb 2, 1999
Grant Date -
N/A
app pub date -
Feb 20, 1996
filing date -
Feb 20, 1996
priority date (Note) -
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status (Latency Note)
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Abstract
In a call verification system, a telephone switch conference bridge couples the agent/client conversation to a multi-processor sound-and-screen server, which digitally stores the agent-client conversation. When the agent completes inputting data to the client record, at least the updated portion of the client record is also coupled to the sound-and-screen server. The sound-and-screen server includes a data base manager that correlates storage of the client record with the conversation recording. In the verification operation, the sound and screen server operating in a multi-processing mode can fetch a conversation recording and the corresponding transaction record from memory while simultaneously recording new conversations and their associated records.
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