Support system architecture for use in a communications network environment enabling automatic provisioning, change in service and maintenance

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5870667
SERIAL NO

08662252

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A support system architecture for use in a communications network environment enabling automatic provisioning, change in service, and maintenance at a plurality of subscriber locations. A gateway allows communication between a plurality of programmer providers and a network provider including status information for each of the plurality of subscriber locations. A customer management system in communication with the gateway determines whether service at a subscriber location can be remotely provisioned or changed based on the status information. A service control manager in communication with the customer management system automatically provisions or performs a change in the service of the subscriber location if the service of the subscriber location can be remotely provisioned or changed. A dispatch system in communication with the customer management system automatically schedules work activity to provision the subscriber location or perform a change in service at the subscriber location if the service of the subscriber location cannot be remotely provisioned or changed. A network status monitoring system is also provided in communication with the dispatch system and a plurality of network elements for monitoring a status of each of the network elements and automatically notifying the dispatch system of any faults detected in the network elements.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
COMCAST MO GROUP, INC.ENGLEWOOD, CO66

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Globuschutz, Mark J Louisville, CO 2 55

Cited Art Landscape

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Patent Citation Ranking

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