Distributed system for call processing
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United States of America Patent
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-
Mar 2, 1999
Issued Date -
N/A
app pub date -
Jun 11, 1997
filing date -
Jul 29, 1993
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for processing a telephone call in a distributed system comprising a voice response unit and a resource server connected by a local area network; wherein the voice response unit utilizes one or more digital trunks, each of the trunks having a plurality of telephone lines, and wherein the resource server includes a voice recognition system. The method and system comprise demultiplexing an incoming signal, aggregating the incoming telephone signal into a succession of voice data packets, transmitting the packets over the local area network, performing a voice recognition function on the succession of packets, and transmitting the recognized text over the local area network.
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