Importance

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Abstract

An apparatus that displays alternative items for items that are out of stock in a store or the like. A request for an item is entered into a sales computer. The computer determines from a database whether the requested item is available. If the item is unavailable, the computer determines alternative items that are available for sale. These available alternative items are interactively displayed for the customer. The alternative items are determined from an alternative item database wherein each item is categorized with alternative items. A mass data storage device stores an image of each alternative item. A method of determining and displaying alternative items includes the steps of: inputting a request for an item; determining the availability of the requested item and alternative items for the requested item if it is unavailable; and interactively displaying the alternative items. An electronic monitoring apparatus for a store includes: a sales computer for entering sales requests; a database for storing the request and associated information on each item ordered; a stock area computer, wherein the request is transmitted from the sales computer to the stock area computer; and a report generation system capable of generating a report selected from the group consisting of Items Requested, Items Delivered, Items Returned, Items Sold, Requests by SKU, Sales Person Report, Sales Person Summary Report, Time of Requests Analysis, and Time of Sales Analysis.

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First Claim