Automated natural language understanding customer service system
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United States of America Patent
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Apr 20, 1999
Grant Date -
N/A
app pub date -
Aug 19, 1997
filing date -
Aug 19, 1997
priority date (Note) -
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status (Latency Note)
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Abstract
A customer service system includes a natural language device, a remote device remotely coupled to the natural language device over a network and a database coupled to the natural language device. The database has a plurality of answers stored on it that are indexed to natural language keys. The natural language device implements a natural language understanding system. The natural language device receives a natural language question over the network from the remote device. The question is analyzed using the natural language understanding system. Based on the analysis, the database is then queried. An answer to the question is received based on the query, and the answer is provided to the remote device over the network.
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