Importance

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Abstract

A method and apparatus for securing access to a service or facility employing automatic speech recognition, text-independent speaker identification, natural language understanding techniques and additional dynamic and static features. The method includes the steps of receiving and decoding speech containing indicia of the speaker such as a name, address or customer number; accessing a database containing information on candidate speakers; questioning the speaker based on the information; receiving, decoding and verifying an answer to the question; obtaining a voice sample of the speaker and verifying the voice sample against a model; generating a score based on the answer and the voice sample; and granting access if the score is equal to or greater than a threshold. Alternatively, the method includes the steps of receiving and decoding speech containing indicia of the speaker; generating a sub-list of speaker candidates having indicia substantially matching the speaker; activating databases containing information about the speaker candidates in the sub-list; performing voice classification analysis; eliminating speaker candidates based on the voice classification analysis; questioning the speaker regarding the information; eliminating speaker candidates based on the answer; and iteratively repeating prior steps until one speaker candidate (in which case the speaker is granted access), or no speaker candidate remains (in which case the speaker is not granted access).

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First Claim