One number intelligent call processing system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5901214
SERIAL NO

08748192

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA29

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Great Falls, VA 38 1717
Shaffer, James D Rancho Santa Fe, CA 35 1723

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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7457397 Voice page directory system in a voice page creation and delivery system 110 2001
6895084 System and method for generating voice pages with included audio files for use in a voice page delivery system 399 2001
 
MICROSTRATEGY, INCORPORATED (3)
7127403 System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request 99 2002
7039165 System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification 103 2002
7016480 System and method for granting permission to receive interactive voice broadcast of a voice service 8 2002
 
Trzyna, Peter K. (1)
* 2014/0247,929 METHOD OF USING AN APPARATUS PROCESSING PHONE CALL ROUTING 0 2014
 
IMMERQUIRE, LLC (1)
6587558 System and method for virtual interactive response unit 46 2001
 
VERIZON PATENT AND LICENSING INC. (3)
6868074 Mobile data device and method of locating mobile data device 271 2000
7317705 Mobile data device and method of locating mobile data service 66 2004
* 7836084 Central database routing for distributed applications 1 2006
 
EMERGENCY COMMUNICATIONS NETWORK, LLC (8)
* 6324262 Method and system for automated delivery of nontruncated messages 26 1998
7151821 Realcall message delivery system with echo cancellation 1 2001
6920204 Thundercall, the call before the storm 8 2001
6912271 Personalized recorded message via message delivery system 7 2001
* 2001/0017,913 Realcall message delivery system with echo cancellation 1 2001
7609819 Systems and methods for delivering personalized storm warning messages 9 2004
7310412 Personalized recorded message via message delivery system 1 2004
7949104 Message delivery system with echo-cancellation 3 2006
 
Priority Dispatch Corporation (3)
8494868 Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system 5 2002
* 2003/0212,575 Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system 39 2002
8971501 Methods and systems to identify code hierarchy bias in medical priority dispatch systems 3 2009
 
MUREX SECURITIES, INC. (1)
* 6091810 Automatic routing and information system for telephonic services 38 1998
 
GLOBYS, INC. (2)
7092502 System and method for reporting and delivering calls 19 2001
* 2002/0031,210 System and method for reporting and delivering calls 4 2001
 
The Crawford Group, Inc. (13)
7275038 Web enabled business to business operating system for rental car services 27 2000
7899690 Extended web enabled business to business computer system for rental vehicle services 12 2000
8374894 Extended web enabled multi-featured business to business computer system for rental vehicle services 6 2001
* 2003/0125,992 Web browser based computer network for processing vehicle rental transactions on a large scale 21 2001
8234134 Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking 2 2003
8600783 Business to business computer system for communicating and processing rental car reservations using web services 1 2004
8108231 Method and apparatus for improved customer direct on-line reservation of rental vehicles 8 2005
8271309 Method and system for providing and administering online rental vehicle reservation booking services 7 2006
8401881 Extended web enabled business to business computer system for rental vehicle services 6 2011
8340989 Method and system for managing rental vehicle reservations with user authorization limits 3 2011
8706534 Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking 0 2012
8862487 Method and system for providing and administering online rental vehicle reservation booking services 0 2012
8862488 Method and system for providing and administering online rental vehicle reservation booking services 0 2012
 
Tenant Tracker, Inc. (2)
* 6983044 Relationship building method for automated services 3 2001
* 2003/0004,820 Relationship building method for automated services 0 2001
 
Goldstar Information Technologies, LLC (1)
* 6459782 System and method of developing mapping and directions from caller ID 142 1999
 
Pioneer Electronic Corporation (1)
* 6836822 Apparatus for and method of retrieving information 10 1999
 
MICROSTRATETEGY INCORPORATED (1)
7324942 System and method for interactive voice services using markup language with N-best filter element 80 2002
 
Telenav, Inc. (1)
* 2008/0052,105 Real-time navigation system for mobile environment 5 2007
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
* 6831966 Multi-tenant, multi-media call center services platform system 66 2000
 
EXPERIAN MARKETING SOLUTIONS, LLC (1)
9152727 Systems and methods for processing consumer information for targeted marketing applications 17 2011
 
FRANCE TELECOM (1)
* 7412036 Method for establishing a telephone connection by voice control and corresponding voice server 8 2000
 
Respicardia, Inc. (1)
* 2011/0077,726 MEDICAL LEAD WITH PREFORMED BIAS 3 2009
 
SIEMENS INDUSTRY, INC. (1)
8396728 Method and apparatus for improved customer direct on-line reservation of rental vehicles 5 2012
 
F. POSZAT HU, L.L.C. (1)
* 6061681 On-line dating service for locating and matching people based on user-selected search criteria 196 1997
 
INTELLISYNC CORPORATION (1)
* 7013315 Synchronization of databases with record sanitizing and intelligent comparison 30 2003
 
ULLMAN, HOWARD (1)
* 2003/0094,011 Water collection and dispensing machine 3 2001
 
STEVEN M. HOFFBERG 2004-1 GRAT (3)
8369967 Alarm system controller and a method for controlling an alarm system 17 2011
8892495 Adaptive pattern recognition based controller apparatus and method and human-interface therefore 1 2013
9535563 Internet appliance system and method 0 2013
 
APOLLO MERGER SUBSIDIARY, LLC (2)
7424442 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 25 2004
* 2005/0251,445 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 34 2004
 
AT&T CORP. (3)
* 6269337 Method and apparatus to provide enhanced directory assistance information in a communication network 20 1998
6546016 Coaxial cable/twisted pair cable telecommunications network architecture 90 1998
* 6466910 Method and apparatus to provide enhanced directory assistance information in a communication network 28 2001
 
OPTIS WIRELESS TECHNOLOGY, LLC (1)
* 6628770 Data mining of calls based on called party identity 37 2000
* Cited By Examiner