US Patent No: 5,901,214
Number of patents in Portfolio can not be more than 2000
One number intelligent call processing system
Stats
-
May 4, 1999
Issued date -
Nov 12, 1996
filing date -
08/748,192
serial no -
In Force
status
Importance
Loading Importance Indicators...
Abstract
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.
Loading the Abstract Image...
First Claim
Related Publications
Loading Related Publications...
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
|
|
|||
| 4,191,860 Data base communication call processing method | 384 | 1978 | |
| 4,611,094 Method for customer definable telephone capability | 334 | 1983 | |
| 4,924,510 Telecommunications database accessing method | 77 | 1988 | |
| 5,033,079 Establishment of facsimile calls | 115 | 1989 | |
| 5,001,710 Customer programmable automated integrated voice/data technique for communication systems | 225 | 1989 | |
| 5,008,930 Customer definable integrated voice/data call transfer technique | 164 | 1989 | |
|
|
|||
| 5,588,048 Geographically mapped telephone routing method and system | 87 | 1996 | |
| 5,805,689 Geographically mapped telephone routing method and system | 48 | 1996 | |
|
|
|||
| 5,163,087 Delivery of customer data base key using automatic number identification | 84 | 1990 | |
| 5,136,636 Telephone connection to a nearby dealer | 112 | 1991 | |
|
|
|||
| 5,029,196 Automated call screening | 252 | 1988 | |
|
|
|||
| 5,390,232 System for control of subscriber progragmmability | 42 | 1992 | |
|
|
|||
| 5,481,603 Intelligent call processing based upon complete identification of calling station | 138 | 1993 | |
|
|
|||
| 5,018,191 Special service call routing | 196 | 1989 | |
|
|
|||
| 5,533,107 Method for routing calls based on predetermined assignments of callers geographic locations | 126 | 1994 | |
|
|
|||
| 5,642,410 Call processor for a computer telephone integration system | 57 | 1996 | |
|
|
|||
| 5,465,286 Apparatus for supervising an automatic call distribution telephone system | 210 | 1994 | |
|
|
|||
| 5,097,528 System for integrating telephony data with data processing systems | 174 | 1991 | |
|
|
|||
| 5,333,266 Method and apparatus for message handling in computer systems | 516 | 1992 | |
|
|
|||
| 5,095,505 Efficient flexible special service call processing | 91 | 1991 | |
|
|
|||
| 4,757,267 Telephone system for connecting a customer to a supplier of goods | 520 | 1987 | |
|
|
|||
| 5,506,897 Automatic routing system for telephonic services | 105 | 1994 | |
|
|
|||
| 4,797,818 Food order/delivery system | 129 | 1987 | |
|
|
|||
| 5,548,637 Method and apparatus for locating personnel and objects in response to telephone inquiries | 172 | 1995 | |
|
|
|||
| 5,287,498 Message transmitting system wherein recipient site is determined using information concerning the relationship between the sender and recipient sites | 48 | 1991 | |
|
|
|||
| 5,023,904 Direct telephone dial ordering service | 188 | 1989 | |
|
|
|||
| 4,954,958 Directional information system | 160 | 1988 | |