US Patent No: 5,901,214

Number of patents in Portfolio can not be more than 2000

One number intelligent call processing system

1 Status Updates

Stats

See full text
ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

Loading the Abstract Image... loading....

First Claim

See full text

all claims..

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA33

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Afton, MN 59 1210
Shaffer, James D Rancho Santa Fe, CA 53 1102

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Bell Telephone Laboratories, Incorporated (6)
4,191,860 Data base communication call processing method 402 1978
4,611,094 Method for customer definable telephone capability 340 1983
4,924,510 Telecommunications database accessing method 77 1988
5,033,079 Establishment of facsimile calls 125 1989
5,001,710 Customer programmable automated integrated voice/data technique for communication systems 237 1989
5,008,930 Customer definable integrated voice/data call transfer technique 172 1989
 
800 Adept, Inc. (2)
5,588,048 Geographically mapped telephone routing method and system 90 1996
5,805,689 Geographically mapped telephone routing method and system 50 1996
 
AT&T Bell Laboratories (2)
5,163,087 Delivery of customer data base key using automatic number identification 87 1990
5,136,636 Telephone connection to a nearby dealer 122 1991
 
ASPECT COMMUNICATIONS CORPORATION (1)
5,029,196 Automated call screening 256 1988
 
AT&T CORP. (1)
5,390,232 System for control of subscriber progragmmability 45 1992
 
AT&T IPM CORP. (1)
5,481,603 Intelligent call processing based upon complete identification of calling station 146 1993
 
AT&T-BL, AT&T COMMUNICATIONS, INC. (1)
5,018,191 Special service call routing 201 1989
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
5,533,107 Method for routing calls based on predetermined assignments of callers geographic locations 135 1994
 
BHL PATENT HOLDINGS LLC (1)
2002/0143,320 Tracking medical products with integrated circuits 7 2002
 
CALABRIO, INC. (1)
5,642,410 Call processor for a computer telephone integration system 59 1996
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (1)
5,465,286 Apparatus for supervising an automatic call distribution telephone system 225 1994
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
5,097,528 System for integrating telephony data with data processing systems 186 1991
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
5,333,266 Method and apparatus for message handling in computer systems 546 1992
 
MCI COMMUNICATIONS CORPORATION (1)
5,095,505 Efficient flexible special service call processing 100 1991
 
MUREX LICENSING CORPORATION (1)
4,757,267 Telephone system for connecting a customer to a supplier of goods 566 1987
 
NEUSTAR INFORMATION SERVICES, INC. (1)
5,506,897 Automatic routing system for telephonic services 109 1994
 
PAULUCCI, JENO F. (1)
4,797,818 Food order/delivery system 136 1987
 
REMOTE LOCATOR SYSTEMS, LLC (1)
5,548,637 Method and apparatus for locating personnel and objects in response to telephone inquiries 194 1995
 
ROLM COMPANY (1)
5,287,498 Message transmitting system wherein recipient site is determined using information concerning the relationship between the sender and recipient sites 50 1991
 
SCIENCE DYNAMICS CORPORATION (1)
5,023,904 Direct telephone dial ordering service 207 1989
 
VOLPE, ANTHONY (1)
4,954,958 Directional information system 167 1988

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INGENIO LLC (24)
7,542,936 Method, apparatus and system for marketing, delivering, and collecting payment for information 0 2000
7,580,850 Apparatus and method for online advice customer relationship management 3 2001
7,937,439 Apparatus and method for scheduling live advice communication with a selected service provider 2 2001
7,359,498 Systems and methods for arranging a call 12 2003
7,698,183 Method and apparatus for prioritizing a listing of information providers 2 2003
7,289,612 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 11 2003
7,120,235 Method and apparatus to provide pay-per-call performance based advertising 112 2003
8,024,224 Method and apparatus to provide pay-per-call advertising and billing 0 2004
7,886,009 Gate keeper 2 2004
7,249,045 Method and system to connect consumers to information 33 2004
8,468,050 Method and system to connect consumers to information 0 2004
8,027,878 Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system 11 2004
7,979,308 Methods and apparatuses for sorting lists for presentation 1 2005
7,428,497 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 13 2005
7,366,683 Methods and apparatuses for offline selection of pay-per-call advertisers 17 2005
8,121,898 Methods and apparatuses for geographic area selections in pay-per-call advertisement 1 2005
8,538,768 Methods and apparatuses for delivery of advice to mobile/wireless devices 0 2005
8,125,931 Systems and methods to provide availability indication 1 2006
7,720,091 Systems and methods to arrange call back 13 2006
7,505,920 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 13 2006
7,453,998 Methods and systems to connect consumers to information 13 2007
7,729,938 Method and system to connect consumers to information 1 2007
8,027,453 System and method for an online speaker patch-through 1 2007
7,657,013 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 2 2007
 
NEUSTAR INFORMATION SERVICES, INC. (14)
6,385,312 Automatic routing and information system for telephonic services 21 1998
6,058,179 One number, intelligent call processing system 89 1998
6,185,290 One number, intelligent call processing system 69 2000
6,381,324 One number, intelligent call processing system 72 2000
6,570,975 Automated telecommunications call processing method 16 2002
6,608,892 Automatic routing and information system for telephone services 25 2002
6,661,884 One number, intelligent call processing system 9 2002
7,136,474 Automatic routing and information system for telephonic services 11 2003
7,167,553 One number, intelligent call processing system 21 2003
7,167,907 System for linking information in a global computer network 6 2004
7,203,300 Automatic routing and information system for telephonic services 21 2005
8,085,924 One number, intelligent call processing system 2 2006
8,363,814 Automatic routing and information system for telephonic services 0 2007
8,447,025 One number, intelligent call processing system 0 2011
 
American Telephone and Telegraph Company, AT&T Bell Laboratories (12)
6,097,802 Advanced intelligent single telephone number routing 74 1996
7,499,536 Apparatus and method for intelligent call routing and call return 4 2004
7,218,719 Advanced intelligent single telephone number routing 4 2005
7,203,302 Geographical call routing for a non-emergency calling service 8 2006
7,292,688 Geographical call routing for a non-emergency calling service 4 2007
7,302,052 Advanced intelligent single telephone number routing 2 2007
7,443,975 Geographical call routing for a non-emergency calling service 3 2007
7,421,070 Advanced intelligent single telephone number routing 1 2007
7,817,793 Advanced intelligent single telephone number routing 0 2008
7,653,194 Geographical call routing for a non-emergency calling service 2 2008
7,853,003 Geographical call routing for a non-emergency calling service 1 2009
7,983,409 Geographical call routing for a non-emergency calling service 0 2010
 
THE CRAWFORD GROUP, INC. (9)
7,275,038 Web enabled business to business operating system for rental car services 21 2000
7,899,690 Extended web enabled business to business computer system for rental vehicle services 10 2000
8,374,894 Extended web enabled multi-featured business to business computer system for rental vehicle services 1 2001
8,234,134 Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking 1 2003
8,600,783 Business to business computer system for communicating and processing rental car reservations using web services 0 2004
8,108,231 Method and apparatus for improved customer direct on-line reservation of rental vehicles 4 2005
8,271,309 Method and system for providing and administering online rental vehicle reservation booking services 2006
8,401,881 Extended web enabled business to business computer system for rental vehicle services 0 2011
8,340,989 Method and system for managing rental vehicle reservations with user authorization limits 1 2011
 
AT&T KNOWLEDGE VENTURES, L.P. (7)
7,006,620 System and method for routing both toll-free and caller-paid telephone calls to call service centers 2 1998
7,006,615 Method and system for providing the name of the state of a calling party 3 2003
7,233,654 Method and system for providing the name of the state of a calling party 2 2005
7,224,789 System and method for routing both toll-free and caller-paid telephone calls to call service centers 1 2005
7,382,870 System and method for selecting a destination number upon receiving a dialed number from a calling party 1 2006
7,447,304 System and method for routing both toll-free and caller-paid telephone calls to call service centers 0 2007
7,450,706 Method and system for providing location information associated with a calling party 1 2007
 
EMERGENCY COMMUNICATIONS NETWORK, LLC (7)
6,324,262 Method and system for automated delivery of nontruncated messages 20 1998
7,151,821 Realcall message delivery system with echo cancellation 1 2001
6,920,204 Thundercall, the call before the storm 4 2001
6,912,271 Personalized recorded message via message delivery system 6 2001
7,609,819 Systems and methods for delivering personalized storm warning messages 2 2004
7,310,412 Personalized recorded message via message delivery system 0 2004
7,949,104 Message delivery system with echo-cancellation 2 2006
 
SMARTER AGENT, LLC (7)
7,072,665 Position-based information access device and method of searching 74 2001
6,496,776 Position-based information access device and method 103 2001
7,457,628 System and method for providing information based on geographic position 22 2003
7,987,113 System and method of creating an adjustable commission 3 2004
7,599,795 Mobile location aware search engine and method of providing content for same 40 2005
8,442,550 System and method for providing information based on geographic position 0 2008
8,473,199 Mobile location aware search engine and method of providing content for same 0 2009
 
ANGEL.COM INCORPORATED (6)
6,888,929 Revenue generation method for use with voice network access provider system and method 66 2000
6,792,086 Voice network access provider system and method 63 2000
6,707,889 Multiple voice network access provider system and method 68 2000
6,501,832 Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system 181 2000
7,457,397 Voice page directory system in a voice page creation and delivery system 30 2001
6,895,084 System and method for generating voice pages with included audio files for use in a voice page delivery system 210 2001
 
AVAYA INC. (6)
8,094,804 Method and apparatus for assessing the status of work waiting for service 1 2003
7,770,175 Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal 6 2003
7,711,104 Multi-tasking tracking agent 16 2004
8,234,141 Dynamic work assignment strategies based on multiple aspects of agent proficiency 0 2005
7,949,121 Method and apparatus for the simultaneous delivery of multiple contacts to an agent 2 2005
8,306,212 Time-based work assignments in automated contact distribution 0 2010
 
GOOGLE INC. (4)
6,404,876 System and method for voice activated dialing and routing under open access network control 62 1997
7,127,046 Voice-activated call placement systems and methods 30 2002
7,818,325 Serving geospatially organized flat file data 0 2007
8,350,849 Dynamic view-based data layer in a geographic information system 2 2012
 
SBC TECHNOLOGY RESOURCES, INC. (4)
6,542,598 Advanced intelligent signal telephone number routing 26 2001
6,697,477 Advanced intelligent signal telephone number routing 24 2003
6,980,636 Advanced intelligent single telephone number routing 10 2003
7,054,432 Geographical call routing for a non-emergency calling service 9 2004
 
AT&T CORP. (3)
6,269,337 Method and apparatus to provide enhanced directory assistance information in a communication network 19 1998
6,546,016 Coaxial cable/twisted pair cable telecommunications network architecture 50 1998
6,466,910 Method and apparatus to provide enhanced directory assistance information in a communication network 18 2001
 
JOLY HOLDINGS LLC (3)
6,731,927 System and method for context association 41 2000
7,340,048 System and method for directory services and e-commerce across multi-provider networks 6 2001
7,899,173 Communication connectivity via context association, advertising sponsorship, and multiple contact databases 1 2007
 
MICROSTRATEGY, INCORPORATED (3)
7,127,403 System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request 22 2002
7,039,165 System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification 29 2002
7,016,480 System and method for granting permission to receive interactive voice broadcast of a voice service 3 2002
 
AMAZON.COM, INC. (2)
8,341,036 Combining disparate purchases into a single purchase order for billing and shipment 0 2006
7,792,705 Method and system for placing a purchase order via a communications network 7 2007
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
7,957,516 System and method for selecting a destination number upon receiving a dialed number from a calling party 0 2008
8,045,690 Method and system for providing location information associated with a calling party 0 2008
 
KEEN.COM, A CORPORATION OF CALIFORNIA (2)
7,308,422 System for recording and distributing recorded information over the internet 12 2000
7,289,623 System and method for an online speaker patch-through 77 2001
 
LUCENT TECHNOLOGIES INC. (2)
6,829,344 Methods and devices for forwarding identification data 0 2000
6,611,831 Method for worldwide administration of advanced number portability numbers 5 2000
 
MICROSOFT CORPORATION (2)
6,363,392 Method and system for providing a web-sharable personal database 72 1998
6,694,459 Method and apparatus for testing a data retrieval system 6 1999
 
OCHOPEE BIG CYPRESS LLC (2)
7,006,605 Authenticating a caller before providing the caller with access to one or more secured resources 46 2003
7,489,766 Authenticating a caller before providing the caller with access to one or more secured resources 3 2006
 
ONELINK COMMUNICATIONS, INC. (2)
6,980,631 System and method for reporting calls 2 1999
7,065,192 System and method for reporting calls 1 2005
 
ROCKWELL ELECTRONIC COMMERCE CORP. (2)
6,914,896 Emergency services management network utilizing broadband voice over data networks 12 1999
6,990,524 ACD multimedia customer contact routing with delay announcements 5 2000
 
UNITED STATES POSTAL SERVICE (2)
8,370,165 Methods and systems for providing an alternative delivery point code 0 2004
8,280,745 Systems and methods for applying secondary information to business addresses 0 2005
 
VERIZON BUSINESS GLOBAL LLC (2)
6,868,074 Mobile data device and method of locating mobile data device 165 2000
7,317,705 Mobile data device and method of locating mobile data service 30 2004
 
Alaven, Inc. (1)
7,548,610 Voice-activated geographically based telephone routing system and method 4 2003
 
APOLLO MERGER SUBSIDIARY, LLC (1)
7,424,442 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 11 2004
 
CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS (1)
6,185,416 Method and apparatus for fraud control in cellular telephone systems 41 1996
 
CELLOMICS, INC. (1)
8,090,748 Method for efficient collection and storage of experimental data 0 2008
 
CISCO TECHNOLOGY, INC. (1)
6,141,687 Using an authentication server to obtain dial-out information on a network 94 1998
 
DENSO CORPORATION (1)
6,941,224 Method and apparatus for recording voice and location information 8 2002
 
DISCERNIX, INCORPORATED (1)
7,130,401 Speech to text conversion system 17 2004
 
EDGE 3 TECHNOLOGIES, INC. (1)
8,582,866 Method and apparatus for disparity computation in stereo images 0 2011
 
FIRST DATA CORPORATION (1)
7,413,117 Pre-paid activation and replenishment on a point-of-sale device 3 2005
 
FRANCE TELECOM (1)
7,412,036 Method for establishing a telephone connection by voice control and corresponding voice server 1 2000
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
6,072,864 Transfer-connect telephony services utilizing automated audio systems 16 1997
 
GLOBYS, INC. (1)
7,092,502 System and method for reporting and delivering calls 12 2001
 
Goldstar Information Technologies, LLC (1)
6,459,782 System and method of developing mapping and directions from caller ID 83 1999
 
IMMERQUIRE, LLC (1)
6,587,558 System and method for virtual interactive response unit 32 2001
 
INTELLISYNC CORPORATION (1)
7,013,315 Synchronization of databases with record sanitizing and intelligent comparison 12 2003
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
8,495,728 Internet appliance integrating telephone function security and guidance features 0 2001
 
MAPINFO CORPORATION (1)
6,101,496 Ordered information geocoding method and apparatus 57 1998
 
MICROSTRATETEGY INCORPORATED (1)
7,324,942 System and method for interactive voice services using markup language with N-best filter element 16 2002
 
MOTOROLA MOBILITY LLC (1)
7,269,563 String matching of locally stored information for voice dialing on a cellular telephone 7 2003
 
MUREX SECURITIES, INC. (1)
6,091,810 Automatic routing and information system for telephonic services 34 1998
 
NEC CORPORATION (1)
6,498,834 Speech information communication system 2 1998
 
OPTIS WIRELESS TECHNOLOGY, LLC (1)
6,628,770 Data mining of calls based on called party identity 21 2000
 
Pioneer Electronic Corporation (1)
6,836,822 Apparatus for and method of retrieving information 9 1999
 
PRIORITY DISPATCH CORPORATION (1)
8,494,868 Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system 0 2002
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,831,966 Multi-tenant, multi-media call center services platform system 30 2000
 
S.F. IP PROPERTIES 13 LLC (1)
7,162,015 Automated information access via the telephone line 0 2000
 
SABSE TECHNOLOGIES, INC. (1)
8,135,000 Methods and systems for selecting a buddy from a buddy list and for placing call to a buddy 0 2007
 
SBC LABORATORIES, INC. (1)
6,850,600 Apparatus and method for intelligent call routing and call return 12 2000
 
SBC PROPERTIES, L.P. (1)
7,136,473 System and method for selecting a destination number upon receiving a dialed number from a calling party 6 2004
 
SIEMENS DEMATIC AG (1)
6,970,868 Method for ascertaining valid address codes 1 2002
 
SIEMENS INDUSTRY, INC. (1)
8,396,728 Method and apparatus for improved customer direct on-line reservation of rental vehicles 0 2012
 
STEPHENS, KELLY D (1)
6,385,306 Audio file transmission method 53 2000
 
STEVEN M. HOFFBERG 2004-1 GRAT (1)
8,369,967 Alarm system controller and a method for controlling an alarm system 5 2011
 
TENANT TRACKER, INC. (1)
6,983,044 Relationship building method for automated services 2 2001
 
VERIZON LABORATORIES INC. (1)
6,571,242 Methods and systems for updating a land use and land cover map using postal records 1 2000
 
VERIZON SERVICES CORP. (1)
7,836,084 Central database routing for distributed applications 0 2006
 
WORLE NETWORK SYSTEMS LLC (1)
6,061,681 On-line dating service for locating and matching people based on user-selected search criteria 122 1997
 
Other [Check patent profile for assignment information] (20)
7,428,301 Method and system for the exit protocol of an emergency medical dispatch system 11 2000
8,417,533 Method and system for the fire response dispatch protocol of an emergency dispatch system 0 2002
7,436,937 Method and system for the police response dispatch protocol of an emergency dispatch system 11 2002
7,023,979 Telephony control system with intelligent call routing 192 2003
7,676,034 Method and system for matching entities in an auction 27 2004
7,269,253 Telephony control system with intelligent call routing 24 2006
7,916,858 Agent training sensitive call routing system 14 2006
8,300,798 Intelligent communication routing system and method 3 2007
7,645,234 Diagnostic and intervention tools for emergency medical dispatch 7 2007
7,894,595 Telephony control system with intelligent call routing 6 2008
8,103,523 Diagnostic and intervention tools for emergency medical dispatch 1 2008
8,066,638 Diagnostic and intervention tools for emergency medical dispatch 0 2009
8,355,483 Stroke diagnostic and intervention tool for emergency dispatch 0 2009
8,335,298 Pandemic diagnostic and intervention tool for emergency dispatch 2 2009
8,294,570 Burn diagnostic and intervention tool for emergency dispatch 3 2010
8,670,526 Hate crime diagnostic and intervention tool for emergency dispatch 0 2011
8,396,191 Anti-social protocol for emergency dispatch 1 2011
8,582,753 Agent training sensitive call routing system 0 2011
8,488,748 Meningitis diagnostic and intervention tool for emergency dispatch 0 2012
8,700,461 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 0 2012