US Patent No: 5,901,214

Number of patents in Portfolio can not be more than 2000

One number intelligent call processing system

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Abstract

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A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA29

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Great Falls, VA 38 1522
Shaffer, James D Rancho Santa Fe, CA 35 1468

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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AT&T IPM CORP. (1)
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BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
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MCI COMMUNICATIONS CORPORATION (1)
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SCIENCE DYNAMICS CORPORATION (1)
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BHL PATENT HOLDINGS LLC (1)
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GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
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AT&T CORP. (1)
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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (35)
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7,436,937 Method and system for the police response dispatch protocol of an emergency dispatch system 18 2002
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7,676,034 Method and system for matching entities in an auction 56 2004
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7,269,253 Telephony control system with intelligent call routing 51 2006
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7,916,858 Agent training sensitive call routing system 33 2006
8,300,798 Intelligent communication routing system and method 22 2007
7,645,234 Diagnostic and intervention tools for emergency medical dispatch 10 2007
* 2008/0310,600 Diagnostic and intervention tools for emergency medical dispatch 8 2007
7,894,595 Telephony control system with intelligent call routing 7 2008
8,103,523 Diagnostic and intervention tools for emergency medical dispatch 3 2008
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8,355,483 Stroke diagnostic and intervention tool for emergency dispatch 1 2009
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8,335,298 Pandemic diagnostic and intervention tool for emergency dispatch 5 2009
8,294,570 Burn diagnostic and intervention tool for emergency dispatch 5 2010
8,670,526 Hate crime diagnostic and intervention tool for emergency dispatch 1 2011
8,396,191 Anti-social protocol for emergency dispatch 2 2011
8,582,753 Agent training sensitive call routing system 2 2011
8,488,748 Meningitis diagnostic and intervention tool for emergency dispatch 1 2012
8,712,020 Pandemic protocol for emergency dispatch 1 2012
8,873,719 Active assailant protocol for emergency dispatch 0 2013
8,831,205 Intelligent communication routing 2 2013
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YELLOWPAGES.COM LLC (58)
7,542,936 Method, apparatus and system for marketing, delivering, and collecting payment for information 0 2000
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7,698,183 Method and apparatus for prioritizing a listing of information providers 5 2003
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7,120,235 Method and apparatus to provide pay-per-call performance based advertising 157 2003
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8,024,224 Method and apparatus to provide pay-per-call advertising and billing 1 2004
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7,886,009 Gate keeper 4 2004
7,249,045 Method and system to connect consumers to information 61 2004
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8,027,878 Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system 37 2004
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7,979,308 Methods and apparatuses for sorting lists for presentation 11 2005
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9,202,219 System and method to merge pay-for-performance advertising models 0 2005
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7,428,497 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 29 2005
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7,366,683 Methods and apparatuses for offline selection of pay-per-call advertisers 36 2005
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8,121,898 Methods and apparatuses for geographic area selections in pay-per-call advertisement 5 2005
8,538,768 Methods and apparatuses for delivery of advice to mobile/wireless devices 1 2005
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8,761,154 Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications 3 2005
8,125,931 Systems and methods to provide availability indication 8 2006
7,720,091 Systems and methods to arrange call back 21 2006
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7,505,920 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 26 2006
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9,197,479 Systems and methods to manage a queue of people requesting real time communication connections 0 2006
9,202,220 Methods and apparatuses to provide application programming interface for retrieving pay per call advertisements 0 2006
7,453,998 Methods and systems to connect consumers to information 19 2007
8,837,698 Systems and methods to collect information just in time for connecting people for real time communications 0 2007
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7,729,938 Method and system to connect consumers to information 8 2007
8,027,453 System and method for an online speaker patch-through 2 2007
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7,657,013 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 4 2007
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8,831,965 Apparatus and method for online advice customer relationship management 0 2008
9,118,778 Methods and apparatuses for pay for deal advertisements 0 2012
8,700,461 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 0 2012
9,060,063 Method and system to connect consumers to information 0 2013
8,843,392 Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising 0 2013
8,856,014 Methods and apparatuses for delivery of advice to mobile/wireless devices 0 2013
 
KEEN.COM, A CORPORATION OF CALIFORNIA (2)
7,308,422 System for recording and distributing recorded information over the internet 19 2000
7,289,623 System and method for an online speaker patch-through 106 2001
 
EXPERIAN MARKETING SOLUTIONS, INC. (1)
9,152,727 Systems and methods for processing consumer information for targeted marketing applications 0 2011
 
OCHOPEE BIG CYPRESS LLC (4)
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7,489,766 Authenticating a caller before providing the caller with access to one or more secured resources 5 2006
9,008,284 Authenticating an individual using an utterance representation and ambiguity resolution information 0 2009
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YP Interatcive LLC (1)
8,934,614 Systems and methods for dynamic pay for performance advertisements 0 2008
 
Edge 3 Technologies, Inc. (1)
8,582,866 Method and apparatus for disparity computation in stereo images 2 2011
 
THE WESTERN UNION COMPANY (1)
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SBC PROPERTIES, L.P. (1)
7,136,473 System and method for selecting a destination number upon receiving a dialed number from a calling party 12 2004
 
NEUSTAR INFORMATION SERVICES, INC. (20)
6,385,312 Automatic routing and information system for telephonic services 30 1998
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* 6,185,290 One number, intelligent call processing system 81 2000
6,381,324 One number, intelligent call processing system 89 2000
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6,608,892 Automatic routing and information system for telephone services 33 2002
6,661,884 One number, intelligent call processing system 20 2002
7,136,474 Automatic routing and information system for telephonic services 17 2003
* 2003/0228,009 Automatic routing and information system for telephonic services 0 2003
7,167,553 One number, intelligent call processing system 32 2003
* 2004/0141,604 One number, intelligent call processing system 1 2003
* 7,167,907 System for linking information in a global computer network 16 2004
* 2004/0199,506 System for linking information in a global computer network 1 2004
7,203,300 Automatic routing and information system for telephonic services 29 2005
* 2006/0008,067 Automatic routing and information system for telephonic services 2 2005
* 8,085,924 One number, intelligent call processing system 4 2006
* 2007/0127,657 ONE NUMBER, INTELLIGENT CALL PROCESSING SYSTEM 10 2006
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* 8,447,025 One number, intelligent call processing system 1 2011
* 2012/0173,537 ONE NUMBER, INTELLIGENT CALL PROCESSING SYSTEM 5 2011
 
SBC TECHNOLOGY RESOURCES, INC. (6)
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AT&T INTELLECTUAL PROPERTY I, L.P. (3)
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ZARBAÑA DIGITAL FUND LLC (1)
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EXPHAND, INC. (1)
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UNITED STATES POSTAL SERVICE (3)
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GOOGLE TECHNOLOGY HOLDINGS LLC (2)
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SBC LABORATORIES, INC. (2)
6,850,600 Apparatus and method for intelligent call routing and call return 17 2000
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Yellow Pages (1)
8,731,157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
 
AVAYA INC. (17)
8,094,804 Method and apparatus for assessing the status of work waiting for service 5 2003
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Alaven, Inc. (2)
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WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (2)
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AT&T LABS, INC. (16)
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7,302,052 Advanced intelligent single telephone number routing 4 2007
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7,443,975 Geographical call routing for a non-emergency calling service 3 2007
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7,421,070 Advanced intelligent single telephone number routing 1 2007
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7,653,194 Geographical call routing for a non-emergency calling service 2 2008
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Trzyna, Peter K. (1)
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6,868,074 Mobile data device and method of locating mobile data device 237 2000
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7,609,819 Systems and methods for delivering personalized storm warning messages 7 2004
7,310,412 Personalized recorded message via message delivery system 1 2004
7,949,104 Message delivery system with echo-cancellation 2 2006
 
PRIORITY DISPATCH CORPORATION (2)
8,494,868 Method and system for a seamless interface between an emergency medical dispatch system and a nurse triage system 2 2002
8,971,501 Methods and systems to identify code hierarchy bias in medical priority dispatch systems 0 2009
 
MUREX SECURITIES, INC. (1)
* 6,091,810 Automatic routing and information system for telephonic services 38 1998
 
GLOBYS, INC. (1)
7,092,502 System and method for reporting and delivering calls 18 2001
 
The Crawford Group, Inc. (12)
7,275,038 Web enabled business to business operating system for rental car services 25 2000
7,899,690 Extended web enabled business to business computer system for rental vehicle services 11 2000
8,374,894 Extended web enabled multi-featured business to business computer system for rental vehicle services 6 2001
8,234,134 Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking 2 2003
8,600,783 Business to business computer system for communicating and processing rental car reservations using web services 1 2004
8,108,231 Method and apparatus for improved customer direct on-line reservation of rental vehicles 8 2005
8,271,309 Method and system for providing and administering online rental vehicle reservation booking services 7 2006
8,401,881 Extended web enabled business to business computer system for rental vehicle services 4 2011
8,340,989 Method and system for managing rental vehicle reservations with user authorization limits 3 2011
8,706,534 Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking 0 2012
8,862,487 Method and system for providing and administering online rental vehicle reservation booking services 0 2012
8,862,488 Method and system for providing and administering online rental vehicle reservation booking services 0 2012
 
TENANT TRACKER, INC. (2)
* 6,983,044 Relationship building method for automated services 3 2001
* 2003/0004,820 Relationship building method for automated services 0 2001
 
Goldstar Information Technologies, LLC (1)
* 6,459,782 System and method of developing mapping and directions from caller ID 120 1999
 
PIONEER ELECTRONIC CORPORATION (1)
* 6,836,822 Apparatus for and method of retrieving information 10 1999
 
MICROSTRATETEGY INCORPORATED (1)
7,324,942 System and method for interactive voice services using markup language with N-best filter element 40 2002
 
TELENAV, INC. (1)
* 2008/0052,105 Real-time navigation system for mobile environment 2 2007
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
* 6,831,966 Multi-tenant, multi-media call center services platform system 35 2000
 
FRANCE TELECOM (1)
* 7,412,036 Method for establishing a telephone connection by voice control and corresponding voice server 7 2000
 
Respicardia, Inc. (1)
* 2011/0077,726 MEDICAL LEAD WITH PREFORMED BIAS 1 2009
 
SIEMENS INDUSTRY, INC. (1)
8,396,728 Method and apparatus for improved customer direct on-line reservation of rental vehicles 3 2012
 
INTELLISYNC CORPORATION (1)
* 7,013,315 Synchronization of databases with record sanitizing and intelligent comparison 15 2003
 
ULLMAN, HOWARD (1)
* 2003/0094,011 Water collection and dispensing machine 3 2001
 
STEVEN M. HOFFBERG 2004-1 GRAT (2)
8,369,967 Alarm system controller and a method for controlling an alarm system 10 2011
8,892,495 Adaptive pattern recognition based controller apparatus and method and human-interface therefore 0 2013
 
APOLLO MERGER SUBSIDIARY, LLC (1)
7,424,442 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 21 2004
 
AT&T CORP. (3)
* 6,269,337 Method and apparatus to provide enhanced directory assistance information in a communication network 19 1998
6,546,016 Coaxial cable/twisted pair cable telecommunications network architecture 57 1998
* 6,466,910 Method and apparatus to provide enhanced directory assistance information in a communication network 27 2001
 
OPTIS WIRELESS TECHNOLOGY, LLC (1)
* 6,628,770 Data mining of calls based on called party identity 35 2000
* Cited By Examiner