Skipped number display for customer service control system
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United States of America Patent
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Jun 15, 1999
Grant Date -
N/A
app pub date -
Jan 17, 1997
filing date -
Jan 17, 1997
priority date (Note) -
In Force
status (Latency Note)
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Abstract
There is disclosed a system and method to call sequentially serviced customers from a large area, such as a retail store, back to a pick-up counter, keeping track of any customer's jobs that have been skipped and not paged after a predetermined time. For example, in a pharmacy a customer is given a number when presenting a prescription to be filled. When the prescription is ready the customer's number is entered and shown on a large display in the center of the store to page the customer. If a number is skipped then this system solves the problem by showing the pharmacist skipped numbers on a screen of a keypad after a preset wait period and advises the pharmacist to determine why the customer was skipped. The system has an algorithm for detecting erroneous entries and recovery if a wrong number is accidentally entered.
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