System and method for developing VRU voice dialogue

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5913195
SERIAL NO

08774234

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system and method for developing a VRU program accomplished in two parts is disclosed. A prototype of the customer's desired conversation is created which is a summary of the customer's VRU requirements. This summary is used to verify customer satisfaction with the verbal conversations as well as the sufficiency of information for host interaction prior to any actual VRU programming being commenced. Thereafter, a framework of the VRU program to be completed as a functioning program by the developer may be generated from this summary. Links are maintained between the summary and a VRU program created through use of the framework to aid in development and maintaining synchronization between the VRU program and the summary. The linked summary and program provide easier modification as changes by the customer with only reference to the summary may be easily incorporated into the linked program.

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Patent Owner(s)

Patent OwnerAddress
INTERVOICE LIMITED PARTNERSHIPSUITE 390 639 ISBELL ROAD RENO NV 89509

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hambleton, Myra Plano, TX 10 450
Weeren, Eric Carrollton, TX 10 555

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