Computer telephony integration system and method
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 29, 1999
Issued Date -
N/A
app pub date -
Jan 23, 1998
filing date -
Apr 10, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the caller based on the identification information, provides information requested by caller, permits the caller to select a live agent, and provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a caller at the time the live agent begins conversation with the caller.
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