Apparatus and methods enhancing call routing within and between call-centers
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United States of America Patent
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Aug 17, 1999
Issued Date -
N/A
app pub date -
May 30, 1997
filing date -
Feb 10, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for rerouting misrouted calls between call centers has multiple call centers all connected by digital link to a central rerouter, which maintains a data list of a unique pool of destination numbers assigned to each of the call centers. The central rerouter sends rerouted calls to destination numbers in the destination number pool for each call center in a sequential manner such that any destination number in the pool for any call center, once used, is not used again until all of the remaining destination numbers in the pool for that call center are used once each. In a preferred embodiment call centers are interconnected by private lines, and rerouted calls are sent over the private lines.
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