US Patent No: 5,946,388

Number of patents in Portfolio can not be more than 2000

Method and apparatus for priority queuing of telephone calls

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Abstract

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A PBX/automatic call distributor (ACD) system allows callers to exercise control over their rank order within a phone queue. The ACD accesses a call database and develops offers to be made to callers, based upon a caller reaching a particular position in a queue or at a position at which the call is first placed in the queue. An interactive voice response unit (IVRU) is employed to offer a caller a chance to move up in the queue in return for a payment. If the caller wishes to accept the offer, the caller responds by using the touch tone keys of his/her telephone and entering a credit card number, an account number, or indicating some other method of payment. The ACD then changes the rank order of the caller's call within the phone queue and alters the rank position of other calls within the queue, accordingly.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
WALKER ASSET MANAGEMENT LIMITED PARTNERSHIPSTAMFORD, CT147
WALKER DIGITAL, LLCSTAMFORD, CT258

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jorasch, James A Stamford, CT 1552 39070
Sparico, Thomas M Riverside, CT 228 10217
Walker, Jay S Ridgefield, CT 2022 52045

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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ROCKSTAR BIDCO, LP (1)
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TEKELEC (1)
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Other [Check patent profile for assignment information] (1)
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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
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WALKER DIGITAL, LLC (6)
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Other [Check patent profile for assignment information] (10)
* 7,451,111 Queuing exemption method, queuing place-taking method and auction system 0 2002
7,023,979 Telephony control system with intelligent call routing 253 2003
7,676,034 Method and system for matching entities in an auction 47 2004
7,155,614 System and method for single sign on process for websites with multiples applications and services 14 2006
7,269,253 Telephony control system with intelligent call routing 44 2006
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8,300,798 Intelligent communication routing system and method 14 2007
7,894,595 Telephony control system with intelligent call routing 7 2008
8,582,753 Agent training sensitive call routing system 0 2011
8,831,205 Intelligent communication routing 0 2013
* Cited By Examiner