Graphical user interface for customer service representatives for subscriber management systems
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United States of America Patent
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Sep 21, 1999
Grant Date -
N/A
app pub date -
Jun 6, 1996
filing date -
Aug 8, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention is a graphical user interface ('GUI') for customer service representatives ('CSRs') for subscriber management systems ('SMS') for telecommunications service providers, including cable television multiple system operators ('MSOs'). A screen is provided with menus of icons for various functions at the customer service workstation ('CSW') for the CSRs. Sections of the screen provide presentation of various data to the CSR from the SMS.
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Cited Art Landscape
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