Personalized services, including a personal presence, for customers based upon collected personal preferences

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United States of America Patent

PATENT NO 5990885
SERIAL NO

08902003

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An arrangement to provide personalized services to customers, such as hotel guests or hospital patients, wherein the personalized services are based upon a personal preference profile collected for each individual. The services are displayed to the guest or patient via an in-room monitor. Moreover, the personal preferences are modified during the guest's or patient's present stay, and saved after the stay for later visits. In addition, a personal presence of host personnel, such as personnel at a front desk or an admission desk, may be integrated into the display on the in-room monitor.

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Patent Owner(s)

Patent OwnerAddress
HANGER SOLUTIONS LLC44 MILTON AVENUE SUITE 254 ALPHARETTA GA 30009

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gopinath, Bhaskarpillai Watchung, NJ 26 1625

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