Method and apparatus for teleworking from remote terminals
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 23, 1999
Grant Date -
N/A
app pub date -
Jul 29, 1997
filing date -
Mar 28, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A teleworking facility is provided with a Computer/Telephony Integration ontroller connected to a private automatic branch exchange (PABX) and arranged to select an available one of a set of terminals to receive the identity of a teleworking agent requesting work (or select the identity of a teleworking agent to be offered work), and to command an automatic call distribution (ACD) system to record the teleworking agent's identity in association with the identity of the selected terminal. When the controller detects that the ACD system has connected an incoming call to the selected terminal, it commands the PABX to make an outgoing external call to the teleworking agent at the recorded remote terminal and to join the two calls in conference mode.
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Cited Art Landscape
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