Implementation of call-center outbound dialing capability at a telephony network level
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United States of America Patent
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Nov 23, 1999
Issued Date -
N/A
app pub date -
Jun 10, 1998
filing date -
Nov 4, 1997
priority date (Note) -
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Abstract
A system (33) for outbound dialing for call centers (11) place an outbound dialer (21) at network level (13), and client call centers provide destination number calling lists. The outbound dialer (21), upon completing a call to a destination number, connects the completed call to a routing point at a client call center. The system (33) may be CTI-enhanced, and can be hosted by a client of a network provider, or by the network provider. Clients may subscribe to the network provider for service, providing calling lists and routing points, and completed calls may be routed to call centers operated by different clients. The architecture and method of the system (33) minimizes the number of leased lines required by each call center taking advantage of the system (33).
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