Correspondence and chargeback workstation
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United States of America Patent
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-
Nov 30, 1999
Grant Date -
N/A
app pub date -
Nov 21, 1997
filing date -
Nov 21, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention is a process that includes a graphical user interface, a client-server design and computer telephony integration to enhance the quality and productivity while reducing training in the correspondence and chargeback operations. The process uses a data index component of a scanned or computer-output image to automate interaction with an intelligent workstation used by a customer service representative. The system uses business rules and accesses other data to provide rapid and high quality disposition of cases. The image document can be resolved with minimum or no human interaction.
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