Computer-telephony (CT) system including an electronic call request
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United States of America Patent
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-
Dec 7, 1999
Grant Date -
N/A
app pub date -
Apr 4, 1997
filing date -
Apr 4, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Communications and messaging in a Computer-Telephony (CT) system are assisted using an Electronic Call Request (ECR), a computer and network system construct that operates in place of a telephone call. An ECR is invoked and made a storage and communication entity in a computing and network environment in which the ECR is logged in a queue. The ECR in the form of a storage and communication entity navigates the telephone network under the direction of the caller who graphically manipulates the ECR using a graphical user interface (GUI). The ECR is activated into a telephone call at the command of a human or computer or network system agent generating a telephone call both to the caller and the call target.
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