E-mail system and interface for equipment monitoring and control
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United States of America Patent
Stats
-
Dec 14, 1999
Grant Date -
N/A
app pub date -
Feb 25, 1997
filing date -
Feb 25, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The invention is an interface device that is either integral or peripheral to equipment that requires monitoring and maintenance. The equipment may be a PBX or ACD, but may also include any type of equipment that requires monitoring and/or maintenance. The interface device converts the output from the equipment to e-mail messages that are sent to the technician at a remote location, and converts e-mail instructions from the technician that are received at the interface device to ASCII terminal keystrokes that the PBX receives and understands. The interface can broadcast multiple error messages to multiple recipients. The interface device allows multiple technicians simultaneous access to the equipment. The interface devices provides enhanced access security to the equipment.
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