Data processing system and method for generating a detailed repair request for a remote client computer system
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United States of America Patent
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-
Dec 14, 1999
Issued Date -
N/A
app pub date -
Oct 8, 1998
filing date -
Feb 17, 1998
priority date (Note) -
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status (Latency Note)
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Abstract
A data processing system and method are described for permitting a server computer system to generate a detailed repair request utilized to a remote client computer system. The server and client computer systems are coupled together utilizing a local area network. In response to an error in operation of the client caused by a malfunctioning part included within the client, the client identifies the malfunctioning part. The client automatically transmits a notification of the error and an identification of the part to the server without requiring a user's presence at the client. The server generates a detailed repair request which includes the identification of the part. The repair request is detailed including an identity of the malfunctioning part to be repaired and is generated remotely by the server without a user's presence at the client being required.
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