Customer interaction tracking
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United States of America Patent
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-
Jan 11, 2000
Grant Date -
N/A
app pub date -
Jul 8, 1997
filing date -
Jul 8, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for processing transaction data to provide easy access to customer interaction information that may not have been otherwise available or easily accessible. Mining stored information related to interactions with a customer produces personalized customer information that is stored in an interaction database. The personalized customer information is retrieved from the interaction database and used while interacting with the customer. The invention also provides a method for customized interaction processing. The structure of data stored the interaction database and rules are specified by meta data. The invention also provides a method for arranging references to stored interaction information in multiple disparate databases.
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