Interactive voice response system with call trainable routing
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jan 18, 2000
Grant Date -
N/A
app pub date -
Nov 18, 1997
filing date -
Nov 18, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A voice response system that functions in a receiving telephone system and learns individual caller behavior. The voice response system stores the callers unique identifier and a menu option selected by the caller in response to a menu manuscript. For subsequent calls by the caller, the caller is presented with a truncated menu manuscript that allows the caller to more quickly connect to the desired system.
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Family
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Cited Art Landscape
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