Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Jan 25, 2000
Grant Date -
N/A
app pub date -
Apr 3, 1997
filing date -
Apr 3, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation including a video display unit (VDU) adapted for monitoring origination information for calls received on the telephone. In a preferred embodiment the computer workstation is connected on a local area network (LAN) to a processor running and instance of a telephony server (T-Server) application having access to a database storing data pertaining to callers, and the computer workstation reports call-origination data to the T-Server, which uses the data to correlate data to be retrieved from the database and displayed on the VDU.
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