Method and arrangement for integrating intelligent network services with operator assisted services
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Mar 28, 2000
Grant Date -
N/A
app pub date -
May 6, 1997
filing date -
May 6, 1997
priority date (Note) -
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Abstract
A telecommunication system coordinates telecommunication services rendered from an intelligent network and a human operator. An operator assistance call center includes one or more human operators each of which has a telephone and an operator workstation. The intelligent network includes a service switching element and a service control element. A party placing a call requests a service having one or more features. The intelligent network receives the call, processes the service request, and integrates one or more service features provided by one of the human operators from the operator assistance call center in rendering the requested service. The operator assistance call center includes a call center server communicating with the plural operator workstations and interfacing with the service control element of the intelligent network. The integration between automated IN services with operator-assisted services broadens the service portfolio that a service provider may offer to subscribers.
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