Network call parking manager
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Mar 28, 2000
Grant Date -
N/A
app pub date -
Feb 7, 1997
filing date -
Feb 7, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A parking manager manages calls to be parked and parking resources on one or more parking platforms, and can be used in a system that combines the functionalities of call parking and intelligent call routing. The parking manager provides management of parking resources and complete control of the call throughout the entire duration of the call. The parking manager makes a common pool of parking resources available to all customers, and thus increases the availability of parking resources at call center ACDs and other customer premise equipment.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
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