Method and apparatus for multiple agent commitment tracking and notification
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Mar 28, 2000
Issued Date -
N/A
app pub date -
Apr 30, 1998
filing date -
Apr 30, 1998
priority date (Note) -
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status (Latency Note)
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Abstract
A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.
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