Multimedia telecommunication automatic call distribution system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6046762
SERIAL NO

08825635

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
CosmoCom, Inc.DIX HILLS, NY2

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dellutri, Stephen Syosset, NY 2 423
Sonesh, Ari Dix Hills, NY 2 423

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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AT&T IPM CORP. (2)
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ZEROPLUS.COM, INC. (1)
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HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
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CISCO TECHNOLOGY, INC. (1)
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Multi-Tech Systems, Inc. (1)
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (1)
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Pragmatus Telecom, LLC (1)
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AVAYA INC. (1)
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REMBRANDT COMMUNICATIONS, LP (1)
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INTELLECTUAL VENTURES II LLC (3)
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GOOGLE TECHNOLOGY HOLDINGS LLC (1)
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GOETEL COMMUNICATIONS CORP. (1)
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CANON KABUSHIKI KAISHA (1)
* 5367522 Multimedia communicating apparatus 63 1992
 
AT&T CORP. (1)
* 5384771 Multimedia call configuration system 165 1993
* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (10)
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6782091 Virtual call distribution system 25 2000
* 2005/0033,892 Split transaction protocol for a bus system 6 2004
* 2006/0074,685 Destination device initiated caller identification 13 2005
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* 2007/0237,319 Intermediary Device Based Callee Identification 7 2006
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9736308 Intelligent communication routing 0 2014
 
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YELLOWPAGES.COM LLC (75)
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6865540 Method and apparatus for providing group calls via the internet 80 2000
6636590 Apparatus and method for specifying and obtaining services through voice commands 123 2000
7542936 Method, apparatus and system for marketing, delivering, and collecting payment for information 0 2000
6523010 Assistance method and apparatus 74 2000
6549889 Assistance method and apparatus 70 2001
6546372 Assistance method and apparatus 87 2001
6704403 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 76 2001
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7580850 Apparatus and method for online advice customer relationship management 10 2001
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7937439 Apparatus and method for scheduling live advice communication with a selected service provider 3 2001
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7359498 Systems and methods for arranging a call 24 2003
* 2004/0252,820 Systems and methods for arranging a call 8 2003
7698183 Method and apparatus for prioritizing a listing of information providers 6 2003
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7289612 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 18 2003
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7120235 Method and apparatus to provide pay-per-call performance based advertising 188 2003
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8024224 Method and apparatus to provide pay-per-call advertising and billing 3 2004
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7886009 Gate keeper 6 2004
7249045 Method and system to connect consumers to information 70 2004
* 2005/0038,686 Method and system to connect consumers to information 3 2004
8468050 Method and system to connect consumers to information 10 2004
7224781 Method and system to connect consumers to information 49 2004
* 2005/0114,210 Method and system to connect consumers to information 34 2004
8027878 Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system 42 2004
7979308 Methods and apparatuses for sorting lists for presentation 13 2005
* 2006/0200,380 Methods and apparatuses for sorting lists for presentation 27 2005
9202219 System and method to merge pay-for-performance advertising models 0 2005
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7428497 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 32 2005
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7366683 Methods and apparatuses for offline selection of pay-per-call advertisers 41 2005
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8121898 Methods and apparatuses for geographic area selections in pay-per-call advertisement 7 2005
8538768 Methods and apparatuses for delivery of advice to mobile/wireless devices 5 2005
* 2006/0184,378 Methods and apparatuses for delivery of advice to mobile/wireless devices 25 2005
8761154 Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications 6 2005
8125931 Systems and methods to provide availability indication 11 2006
7720091 Systems and methods to arrange call back 23 2006
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7505920 Methods and apparatuses for pay-per-call advertising in mobile/wireless applications 31 2006
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9197479 Systems and methods to manage a queue of people requesting real time communication connections 1 2006
7453998 Methods and systems to connect consumers to information 22 2007
9106473 Systems and methods to connect buyers and sellers 1 2007
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8681778 Systems and methods to manage privilege to speak 2 2007
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7729938 Method and system to connect consumers to information 11 2007
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8204191 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 6 2009
8396735 Method and system to connect consumers to information 11 2010
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9679295 Methods and apparatuses for sorting lists for presentation 0 2011
8700461 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 4 2012
9060063 Method and system to connect consumers to information 0 2013
8843392 Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising 0 2013
9462121 Systems and methods to confirm initiation of a callback 0 2013
9639863 System and methods to connect people in a marketplace environment 0 2013
8856014 Methods and apparatuses for delivery of advice to mobile/wireless devices 3 2013
8924880 Methods and systems to facilitate real time communications in virtual reality 0 2013
9553851 Methods and apparatuses to track information using call signaling messages 0 2015
 
PAKNETX (1)
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KEEN.COM, A CORPORATION OF CALIFORNIA (2)
7308422 System for recording and distributing recorded information over the internet 24 2000
7289623 System and method for an online speaker patch-through 119 2001
 
PANASONIC CORPORATION (1)
8677032 Split transaction protocol for a bus system 0 2010
 
RPX-NW Aquistion LLC (1)
7778237 Method and apparatus for co-socket telephony 4 2005
 
MCLAUGHLIN, THOMAS J. (1)
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UNIFY GMBH & CO. KG (2)
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SAMSUNG ELECTRONICS CO., LTD. (2)
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THE INVENTION SCIENCE FUND I, LLC (23)
9489717 Shared image device 0 2005
* 2006/0174,204 Shared image device resolution transformation 27 2005
8902320 Shared image device synchronization or designation 0 2005
9082456 Shared image device designation 0 2005
9191611 Conditional alteration of a saved image 0 2005
* 2006/0274,165 Conditional alteration of a saved image 20 2005
9076208 Imagery processing 0 2006
* 2007/0200,934 Imagery processing 1 2006
9167195 Preservation/degradation of video/audio aspects of a data stream 0 2006
* 2007/0097,214 Preservation/degradation of video/audio aspects of a data stream 20 2006
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9041826 Capturing selected image objects 23 2006
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9451200 Storage access technique for captured data 0 2006
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9621749 Capturing selected image objects 0 2007
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8988537 Shared image devices 0 2007
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9124729 Shared image device synchronization or designation 7 2007
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8804033 Preservation/degradation of video/audio aspects of a data stream 0 2011
 
HITACHI, LTD. (1)
* 6778661 Multimedia call distribution system 50 2000
 
CosmoCom, Inc. (1)
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AT&T INTELLECTUAL PROPERTY I, L.P. (2)
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7466802 System and method for providing visual indication of caller and telephony platform information on customer premises equipment 3 2005
 
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8549107 Systems and methods for handling a plurality of communications for different companies 1 2011
 
VOICE FX, LLC (1)
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7536437 Presence tracking and name space interconnection techniques 90 2003
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8073129 Work item relation awareness for agents during routing engine driven sub-optimal work assignments 8 2005
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8150003 Caller initiated undivert from voicemail 5 2007
8218735 Messaging advise in presence-aware networks 6 2007
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7769154 Aggregated perceived presence 12 2008
8107597 Messaging advise in presence-aware networks 0 2008
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AMC TECHNOLOGY, LLC (1)
* 2003/0187,971 Enterprise macro-manager of contact center communications technologies 19 2002
 
JPMORGAN CHASE BANK, N.A. (1)
8687790 System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data 5 2013
 
Telephony@Work (5)
6697858 Call center 220 2000
7039176 Call center administration manager with rules-based routing prioritization 79 2001
8885812 Dynamic customer satisfaction routing 2 2006
8583466 System and method for routing workflow items based on workflow templates in a call center 4 2006
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GATELINX CORP. (1)
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* 6434231 Virtualized computer telephony integrated link for enhanced functionality in call centers 68 2000
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9002920 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center 13 2008
9008075 System and methods for improving interaction routing performance 0 2008
9553755 Method for implementing and executing communication center routing strategies represented in extensible markup language 0 2011
RE45606 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality 2 2013
RE45583 Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network 11 2013
RE46243 In-band signaling for routing 0 2014
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RE46528 Implementation of call-center outbound dialing capability at a telephony network level 0 2014
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LG ELECTRONICS INC. (3)
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8773493 Mobile communication terminal and method for converting mode of multiparty video call thereof 1 2012
 
ITEX, INC. (1)
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GENERAL ELECTRIC COMPANY (1)
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Helpcaster Technologies Inc. (1)
6801619 Device and system to facilitate remote customer-service 13 2000
 
Instant Service.com, Inc. (1)
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Searete, LCC, a limited liability corporation of the State of Delaware (1)
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AVAYA TECHNOLOGY LLC (1)
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Grape Technology Group, Inc. (1)
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7925702 Real time internet communications system 6 2007
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8028043 Real time internet communications system 0 2007
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ORDERLY MIND LIMITED (1)
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III HOLDINGS 1, LLC (4)
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8179882 Voice over internet call center integration 2 2007
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Intermex Wire Transfer, LLC (1)
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RPX CLEARINGHOUSE LLC (11)
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7885400 Call features for automatic call distribution system 0 2007
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INTERACTIVE INTELLIGENCE GROUP, INC. (1)
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TON-THAT, JOA (1)
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RPX CORPORATION (9)
8451822 Method and apparatus for co-socket telephony 3 2005
7813333 Method and apparatus for co-socket telephony 0 2005
7813334 Method and apparatus for co-socket telephony 2 2005
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SORENSON IP HOLDINGS LLC (4)
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7206386 Method and system for electronic communication with the hearing impaired 3 2004
7016479 Method and system for call restoration in a video relay service 8 2004
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Intellisist, Inc. (16)
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8116445 System and method for monitoring an interaction between a caller and an automated voice response system 4 2007
8068595 System and method for providing a multi-modal communications infrastructure for automated call center operation 7 2007
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8467519 System and method for processing calls in a call center 1 2008
8457296 System and method for processing multi-modal communications during a call session 1 2011
8462935 System and method for monitoring an automated voice response system 1 2012
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8804938 Computer-implemented system and method for processing user communications 0 2013
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9288323 Computer-implemented system and method for simultaneously processing multiple call sessions 0 2014
9014362 System and method for processing multi-modal communications within a call center 0 2014
9258414 Computer-implemented system and method for facilitating agent-customer calls 0 2015
9667789 System and method for facilitating agent-caller communication during a call 0 2016
9674355 System and method for processing call data 0 2016
 
F. POSZAT HU, L.L.C. (1)
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OPEN INVENTION NETWORK, LLC (1)
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UNISYS CORPORATION (1)
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MITEL COMMUNICATIONS INC. (2)
7106850 Customer communication service system 102 2001
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APOLLO MERGER SUBSIDIARY, LLC (1)
7424442 Method and apparatus to allocate and recycle telephone numbers in a call-tracking system 26 2004
 
USD CO., LTD. (1)
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AT&T CORP. (6)
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7567524 Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture 3 2005
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* Cited By Examiner