Lookahead interflow of traffic among a plurality of serving sites of one customer

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6049547
SERIAL NO

08856716

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An arrangement for lookahead interflowing traffic among a plurality of serving sites of one customer. Incoming calls received at a site are queued if they cannot be served immediately. Queued calls are then examined periodically and if the call has not yet been served by a local agent and if the call is one of the oldest call in the queue, then the call is a candidate for lookahead interflow. A candidate for lookahead interflow causes a message to be sent to another switch requesting that the call be interflowed. If the other switch accepts the call, the call is routed to that other switch; if the other switch does not accept the interflowed call then the call remains in the queue of the requesting switch and is reexamined at the next period. All calls in the queue are completed to a local agent if a local agent is available.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2821

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Fisher, Thomas S Westminster, CO 11 896
Flockhart, Andrew Derek Thornton, CO 16 1857
Foster, Sujeanne Louisville, CO 2 91
Greschler, Raechel Lafayette, CO 1 90
Mathews, Eugene P Barrington, IL 36 4493
Nalbone, Robert Daniel Thornton, CO 4 149

Cited Art Landscape

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Patent Citation Ranking

Forward Cite Landscape

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