Customer-self routing call center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
May 16, 2000
Grant Date -
N/A
app pub date -
Jun 9, 1997
filing date -
Jun 18, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call center for routing of a call from a user to one of a plurality of agent stations of an organization, comprises: an interactive graphical display of information relating to the organization, the display for showing status information of at least one agent station; a device for enabling a user to select an agent station from the display; and, a device for effecting a communications link between the caller and the agent station. Further included is a device for receiving information about the organization and updating the graphical display of information.
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Family
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Cited Art Landscape
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