Context manager and method for a virtual sales and service center
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United States of America Patent
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May 16, 2000
Grant Date -
N/A
app pub date -
Apr 17, 1998
filing date -
Apr 17, 1998
priority date (Note) -
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Abstract
A context manager for providing a framework for enabling continuous customer access resource innovation by maximizing open business processes. The context manager allows multiple combinations of users to access various business processes through multiple types of customer access resources. The context manager includes a context manager management interface for creating a context manager object for a session, the context manager object providing a bridge from customer access resources to business processes and maintaining a context of the session across customer access resources.
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