Technique for obtaining information and services over a communication network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
May 30, 2000
Grant Date -
N/A
app pub date -
May 2, 1997
filing date -
May 2, 1997
priority date (Note) -
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status (Latency Note)
Importance
Abstract
In a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.
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