Transfer-connect telephony services utilizing automated audio systems
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United States of America Patent
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-
Jun 6, 2000
Grant Date -
N/A
app pub date -
Dec 1, 1997
filing date -
Dec 1, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a rerouted call and re-associated with the call.
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