Call patterns in a communications network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 13, 2000
Grant Date -
N/A
app pub date -
Mar 18, 1998
filing date -
Sep 18, 1995
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
In a communications network, call records are generated by a plurality of originators (CLI#1, CLI#2, CLI#3) making calls to a service provider (180). The call records are stored in a database (145) which forms part of the billing function (140) of the network. The call records for the service provider (180) are collated and sent to the service provider for processing. The service provider is provided with a system for analyzing the call records to establish the number of lost callers, rather than the number of lost calls. This is possible since the call records include the CLI information of the originators. This information, gathered over a predetermined period of time, allows the service provider (180) to estimate the number of answering stations (170) necessary to optimize call answering and minimize the number of lost callers.
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