Method and system for evaluating the performance of emergency medical dispatchers
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United States of America Patent
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Jun 20, 2000
Issued Date -
N/A
app pub date -
Mar 28, 1997
filing date -
Mar 28, 1997
priority date (Note) -
In Force
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Abstract
A method and system for evaluating the performance of emergency medical dispatchers in adhering to a provided systematic procedure or protocol for handling emergency medical calls is described. This invention provides a systematic, objective, approach to grading the dispatcher's response and thereby providing for continuous quality assurance and improvement of the dispatcher's skills. In its preferred embodiment, this invention is performed in computer software which enhanced the evaluation process by working in association with a computerized emergency medical dispatch protocol to accumulate data and efficiently grade the performance of the dispatcher.
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