ACD with multi-lingual agent position
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 1, 2000
Grant Date -
N/A
app pub date -
Jul 13, 1998
filing date -
Jul 13, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.
First Claim
Family
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully