Transaction support apparatus

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United States of America Patent

PATENT NO 6108632
SERIAL NO

09029770

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A transaction support apparatus is used by one or more human transaction operators, each provided with a telephone. It includes a speech recognition device having: a speech input coupled to receive a speech signal input to a telephone by a transactiob operator, a speech recognition processor arranged to recognize predetermined transaction parameters within the speech signal; and a parameter output at which the speech recognition device is arranged to make values of the parameters thus recognized available.

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Patent Owner(s)

  • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bradley, Laurence Daniel Ipswich, GB 1 43
Fisher, Kim James Ipswich, GB 1 43
Gell, Michael Anthony Ipswich, GB 4 680
Reeder, Anthony Andrew Ipswich, GB 3 71

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