Computer based process for strategy evaluation and optimization based on customer desired outcomes and predictive metrics
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United States of America Patent
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Sep 5, 2000
Grant Date -
N/A
app pub date -
Aug 27, 1999
filing date -
Sep 20, 1996
priority date (Note) -
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Abstract
A computer program product for use with a computer system for providing a process for strategy evaluation and optimization, the computer program product comprising a computer-readable medium of instructions for directing a computer to evaluate data for optimizing strategic options including: (1) data storage for storing data relating to specific desired outcomes relating to a specific process for an identified customer set; (2) the data storage further storing data relating to metrics which predict the satisfaction of the desired outcomes; (3) data processing unit including computer program for quantifying the degree to which each of the metrics predict satisfaction of each of the customer desired outcomes; (4) input unit for defining strategic options, each of the strategic options designed to satisfy the customer desired outcomes; (5) data processing unit including computer program for quantifying the degree to which each of the strategic options satisfy the customer desired outcomes; (6) and evaluating a plurality of strategic options thus yielding a strategic option which best satisfies the customer desired outcomes.
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