Internet network call center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Sep 19, 2000
Grant Date -
N/A
app pub date -
Dec 2, 1997
filing date -
Dec 2, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call servicing system permits service agents to service customer calls over a data network. The call servicing system includes customer switches that direct calls to and from the customers, agent terminals for use by the service agents in servicing the customer calls, a network switch, a call translation unit, and an Automatic Call Distribution (ACD) server. The network switch receives the customer calls and transfers the calls to the call translation unit under direction of the ACD server. The call translation unit routes the calls to selected service agents. The ACD server selects the service agents to service the calls, and controls the call translation unit to forward the calls to the agent terminals associated with the selected service agents over the data network.
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