Customer profile based customized messaging
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Sep 26, 2000
Grant Date -
N/A
app pub date -
May 21, 1997
filing date -
May 21, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system of telephone call processing that provides information to customers while telephone calls are made. Summary information for a customer is stored. A call from the customer is received alt a network switch. The network switch transmits information identifying the customer to a billing analysis system. The billing analysis system transmits the summary information for the customer to the network switch and an audio message based on the summary information is played to the customer.
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