Automatic call distribution and training system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Oct 3, 2000
Grant Date -
N/A
app pub date -
Aug 24, 1998
filing date -
Aug 24, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for providing automatic call distribution and training is provided. This system includes agents capable of answering incoming telephone calls. In the preferred embodiment, a queue handler processes the incoming telephone calls to an automatic call distribution system. A monitoring means, such as a server, is used to monitor the queue. It can also monitor agent activities. A contacting means, such as a computer, is used for connecting the agents to the incoming calls. The contacting means also provides training to the agent. Thus, the agents are automatically provided with training based on the queue activity.
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Family
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