System for comparing an agent activity with a work schedule
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United States of America Patent
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Nov 7, 2000
Issued Date -
N/A
app pub date -
Jan 25, 1999
filing date -
Aug 11, 1992
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A schedule adherence system for a plurality of agents having a device (30) for defining a daily work schedule for the agents, a device (30) for determining the actual activity of the agents and comparing the activity of the agents with the work schedule, a device (30) for defining threshold limits for the variance between the actual activity of the agents and the work schedule, and a device (30) for indicating when the variance between the actual activity and the work schedule is an amount greater than the threshold limits.
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