System and method for remotely monitoring a plurality of computer-based systems

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United States of America Patent

PATENT NO 6167358
SERIAL NO

08994840

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Abstract

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A system and method for monitoring the operation of a plurality of computer-based systems connected to a server, each computer-based system having a microprocessor that executes one or more software applications is provided wherein a separate programmable nub gathers information about the computer-based system to generate black box data, the black box information is communicated over a communications link to a server upon the occurrence of a predetermined triggering event and the black box data is processed to generate data that is used to monitor the operation of the plurality of computer-based systems connected to the server. An apparatus residing on a computer-based system for remotely monitoring the computer-based system is also provided.

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Patent Owner(s)

Patent OwnerAddress
SUPPORT COM INC1900 SEAPORT BLVD 3RD FLOOR LEGAL DEPARTMENT REDWOOD CITY CA 94063

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Derossi, Chris San Jose, CA 3 418
Othmer, Konstantin Mountain View, CA 101 5698

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