Parallel data transfer and synchronization in computer-simulated telephony

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6175563
SERIAL NO

08947774

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

An Internet Protocol Telephony Network (IPNT) call-routing system has a first processor adapted for receiving and initial processing of incoming IPNT calls from a wide area network (WAN). At the first processor information about callers is elicited. Calls are routed to remote processors for distribution to individual stations over the WAN, and information about the callers is sent to the same remote processors by a data link separate from the WAN. The WAN may be the Internet, and caller information may be used at the remote processors for further routing, and to retrieve customer information from available databases, which may be displayed on video displays at workstations to which the calls are routed.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Miloslavsky, Alec Hillsborough, CA 88 7292

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation