Priority call on busy

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6175621
SERIAL NO

08964272

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and a system for setting a priority level of a call in which a request is received for changing a priority level of a call to one of a plurality of available call priority levels, the priority level of the call is changed based on the received request, and the call is handled based on the changed priority level of the call. The request for changing the priority level of the call can be a request for a central office service feature for changing the priority of the call, receipt a call routed to a predetermined telephone number, such as an 800, an 888, a 900 or a charge-to-caller number, or receipt of a DTMF signal indicating the requested priority level. A message can be generated providing a menu for changing the priority level of the call having at least one available priority level with an associated charge rate for each available priority level. When the priority level of the call is changed, the call can be advanced in a call holding queue, a lower priority call can be interrupted or the call can be routed on a high-priority trunk capacity available for high-priority calls.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T CORP.NEW YORK, NY3020

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Begeja, Lee Gillette, NJ 176 2203

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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