Automatic electronic message interpretation and routing system
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United States of America Patent
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-
Jan 30, 2001
Grant Date -
N/A
app pub date -
May 8, 1997
filing date -
Apr 3, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and (ii) requiring assistance from a human operator. The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source.
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