Apparatus and method for improved dial-type recognition

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United States of America Patent

PATENT NO 6185286
SERIAL NO

09041079

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system whereby automatic dial-type recognition is employed to reduce the wait time for callers and prevent false identification of touch tone versus dial tone service. A system according to the present invention includes a control unit (103) located in a PBX (104) or other switch which detects whether a caller is placing a call using pulse or DTMF dialing. The control unit (103) in the PBX (104) generates a message during call setup which it provides to the remote system, such as an interactive voice response system.

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Patent Owner(s)

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UNIFY GMBH & CO KG80807 MÜNCHEN

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beyda, William Joseph Cupertino, CA 70 3897
Shaffer, Shmuel Palo Alto, CA 597 22185

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