Method and apparatus for inquiry response via internet
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Feb 20, 2001
Grant Date -
N/A
app pub date -
Aug 29, 1997
filing date -
Aug 29, 1997
priority date (Note) -
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status (Latency Note)
Importance
Abstract
An interactive data communication user is connected through a network to a multimedia response server. The user presses an appropriate keyboard or mouse clicks on an appropriately labeled button on a data page. An automatic call distribution device switches the session to a customer service queue for routing to the next available customer service representative. The customer service representative automatically places a internet based telephone call to the user. When the interactive session between the user and the customer service representative is completed, session control passes back to the data page server and a normal interactive session is resumed.
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