Telephony server application program interface API
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United States of America Patent
Stats
-
Feb 20, 2001
Grant Date -
N/A
app pub date -
Sep 19, 1997
filing date -
Sep 19, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An application program interface (API) provides an interface for application programs to communicate with a telephony server. The telephony server generates events regarding calling activity within a call center. The API receives these events and forwards them to the application programs. The API may be run on an agent workstation along with application programs. The applications register with the API to identify what types of events are of interest to the application program. The API receives the events from the telephony server and distributes the events according to the registrations.
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