Importance

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Abstract

An automated system places telephone calls to speech-based information systems, and interacts with the systems to retrieve information therefrom. The system employs a calling computer which uses speech recognition software to recognize the verbal messages generated by the information systems. A first embodiment of the present invention is designed specifically for calling bank information systems to verify accounts, checking transactions drawn on accounts, etc. This embodiment includes a bank database which contains all of the pertinent information necessary to navigate each of a plurality of bank's information systems through entry of appropriate DTMF tones. A second embodiment of the invention is employed for checking the status of lists of telephone numbers to determine whether the numbers have been changed or disconnected. In this embodiment, the system recognizes verbal messages generated by a telephone company information system, and records new telephone numbers to which old telephone numbers have been changed.

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First Claim