Service providing customized information to queuing customers
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United States of America Patent
Stats
-
Feb 27, 2001
Grant Date -
N/A
app pub date -
Dec 11, 1997
filing date -
Dec 11, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A communication system that provides information to customers holding in a queue. Upon arrival to the queue, the queue identifies the customer and further identifies information that is related to the customer's motivation for entering the queue from the customer's identity. The queue selects individual messages from the relevant information for presentation to the customer. Certain messages may be prioritized over others based on the queue experience with other customers or based on external events that raise the likelihood that the message is relevant. The communication system may operate in a telecommunication network or a computer network.
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